All orders that you place with Paperchain Wedding Stationery will be subject to acceptance in accordance with these terms and conditions. Any award of gift vouchers are subject to £100 minimum order, a minimum order value of £50 applies.
Supply of information
Please ensure that information supplied for stationery is in an electronic usable format and accurate to the best of your knowledge, to minimise amendment and reproofing. Information for items needed on the day (Order of Service, Menus, Place Name Cards, Table Plans, Table names/numbers) must be signed off a minimum of 3 weeks before the event to guarantee the delivery of the items in time for the event.
Proofs are sent via PDF on email unless specifically requested otherwise, using the wording and layout agreed in your order – please note that colour on screen can differ from printed colour and although colours are standardised you should try to see hard samples using the exact colour you require before signing the stationery off for print. Any changes required to the wording must be emailed or phoned through and the proof rechecked and signed off. The first two proofs per item are free, if subsequent changes are made then any additional proofs are charged at £4.99 each.
Paperchain requires that, once happy with the proofs, you email to confirm that you are happy with all elements of the proof from start to finish and are happy for the entire job to be printed. Printing can occur as quickly as the same day as sign off, so any subsequent corrections, not mentioned before sign off will result in the additional/amended invitations be charged on top of the original order.
All stationery, artwork and designs are the copyright of Paperchain Wedding Stationery. All rights reserved. Due to the bespoke nature of the printing small variations in colour may occur. You are responsible for ensuring that you have permission to use any material (for example poems and hymns in your Order of Service or photography/imagery on bespoke stationery) you ask us to include in your stationery.
Once we have received your order, we aim to get PDF proofs to you within three working days. Once approved, your finished stationery will be delivered within ten working days. These time-scales are at the outside and every effort is made to get orders processed and sent as quickly as possible. Unfortunately, these timings may change due to circumstances beyond our control, but we will always keep you updated on your order.
The price includes the typesetting, proofs and printing. We do operate a minimum order value of £50. A deposit of 50% is required on placing your order. The payment of the deposit will be taken as acceptance of the terms and conditions. The remaining amount will be invoiced with the delivery of your order and must be paid in full 1 week before dispatch of the stationery. If the order value if less than £100, then the full amount is required upon placing the order. Any subsequent reorders for additional stationery is subject to a £25 minimum order fee.
Orders under 2kg will be delivered via Royal Mail Special Delivery – next day by 1pm. Orders over 2kg and table plans will be delivered via Parcelforce 24 – next day by 5pm. The cost of delivery is £10 per parcel. Delivery for any orders outside of the UK will be costed individually. A signature will be required on delivery to provide proof of receipt. If you live locally and prefer to collect the order please contact us. We must be notified of defective goods within seven working days or you are not guaranteed a replacement.
Cancellation of order will be subject to any costs incurred and the full order will be charged if the order has been signed off and printed. Except in cases of a manufacturing defect we do not accept returns of any items. We must be notified of defective goods within five working days. Defective goods must be returned to us by recorded post. We will reimburse postage costs. Upon receipt of defective goods we will contact the customer to arrange a replacement or refund.
Paperchain Wedding Stationery shall be under no liability if unable to carry out any order for any reason beyond its reasonable control including (without limiting the foregoing): Act of God; legislation; war; fire; flood; drought; inadequacy or unsuitability of any instructions, electronic file or other data or materials supplied by the customer; failure of power supply; or owing to any inability to procure materials required for the completion of the order.
Only single offers / discounts can be used at any one time.